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Service and support
Common business issues
Q: Do you offer managed accounts? If so, what is the minimum deposit and fees?
A: We do not offer managed accounts at the moment, we are working on developing this service. But we have a multi-account management system, so if you are a veteran trader or have your own money manager, we will give you the best possible service.
Q: Can I change the base currency of my account?
A: Sorry, no, all our bids are settled in USD transactions.
Q: Are my funds safe?
A: We ensure the safety of your funds through the US Financial Instruments Market Regulations. Client funds are segregated and held in a separate segregated client account at the firm. These funds cannot be paid to creditors or repaid to the company for any debts or expenses. Bank Accounts We operate under the organization of U.S. financial institutions to maintain our clients' accounts. The Investment Compensation Fund (ICF) will ensure that the firm can compensate all clients in the event of bankruptcy or failure to meet commitments. The cost of this compensation will be determined based on the client's general statement level.